Welcome to the IneXt, AeoN, Amphibic & City Portal Support Centre
Please e-mail helpme@aeon.co.za to log a support request or log your request online at http://helpme.aeon.co.za/
To escalate urgent support requests send a WhatsApp to 053 830 8000 after opening your ticket. Note your name, business name, helpme ticket number and a short description of your issue in the WhatsApp.
NOTE: WhatsApps with a ticket number will have priority over WhatsApps without a ticket number.
Current Network Notices:
WEB & CLOUD HOSTING SERVICE UP (STATUS GREEN)
E-MAIL HOSTING SERVICE UP (STATUS GREEN)
NOTE: In case of an e-mail outage you might not be able to log support request via e-mail to helpme@amphibic.co.za or helpme@aeon.co.za. If this is the case you can make use of the web interface of our support system at https://helpme.amphibic.co.za or https://helpme.aeon.co.za or WhatsApp 053 830 8000 to log support request.
Please include you first name, last name, company, e-mail address, WhatsApp number and affected service when logging support requests.
All Aeon Computer, Amphibic ITC, Kimberley City Portal and IneXt support issues are managed via the Aeon Support Ticket System.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.